I've been lucky enough to hear Brian Solis talk at a Vocus conference and spend a few minutes talking with him at a recent meetup in Philadelphia. Anyone who is interested in the future of business no matter if you're a consumer or in marketing, will want to pick up his latest book. If I could sum up Solis' mantra it would be "Engage or die" or "Innovate or die." He has been preaching his experiential brand of marketing for several years now and his latest book, "What's the Future of Business?", is another home run.
If you're a regular reader of my blog, you might ask: "Why should I care about this?" It's extremely simple: The future of business is here, and if you're a consumer, then you'll be happy with what Solis discusses in his new book. If you're a marketer, you just might be scared to death if you're not already changing how you work.
Early in the book, Solis includes a list of companies that have not survived: Borders, Compaq, Kodak, LIFE, Tower Records, Woolworth . . . The list goes on. All of these companies were not able to survive in the changing economic climate and what gives me hope is that at the core of Solis' book is his belief that: "The experience people have with your product, your company, your representatives, define the brand through the expressions they share. Your work must focus on expressions, not impressions."
To boil that down, it's the experiences that people have with your brand that's important. Fellow authors out there might want to take note: It's how we're engaging our readers that is important and the experience around how our books are discovered that's essential to the new business.
Case in point: In the traditional way of marketing, a company has a massive mailing list and they would send out print materials, email blasts and work with the advertising department to buy print and TV ads.
Today customers are talking about products on their own on social platforms. When they want a recommendation for a book, restuarant, service, etc., they reach out to their friends and family on Facebook or Yelp. And whatever information they have on the subject, that's how a brand is going to be relevant or not.
A great example that Solis gives in his book is Burberry's social transformation. Burberry has been around for 150 years and Angela Ahrendts, Burberry CEO, made a decision that revolutionized how Burberry works as a company leveraging digital and social platforms. Ahrendts explained that:
"We had a vision, to be the first company that was fully digital end-to-end. The experience would be that a customer has total access to Burberry, across any device, anywhere. They get exactly the same feeling of the brand and feeling of the culture, regardless of how, when and where they were accessing the brand. Everyone can come to Burberry World and understand the journey and mission that Burberry is on."
Ahrendts' statement is bold and visionary. Because of new technology, change in business is happening faster than corporations can adapt. The opportunity here is to engage people on a human level. Companies cannot simply throw up a Facebook page and then boast that they have thousands of "likes." That doesn't mean anything and doesn't translate to good strategy. No, what matters is that corporations are listening to their consumers and interacting with them in real time. The experience that customers are having is rewarding to them and taking place in various digital environments. Change is here now and Solis' book lays out a solid plan for how to move forward so that we can also be nimble and adapt like Burberry.
As a consumer, I was happy to read Solis' suggestions to corporations on how best to engage me. And as an author, I obtained more insight into how I can be more relevant and obtain more of a readership for my novels. I also took a lot to heart on how I can best use what I learned for my job in electronic communications at Temple University.
The book is filled with great examples, but at its core, reading this book is an extremely unique experience. The table of contents, the layout, graphs and how the text is proportioned in bite-sized pieces reflects a unique visionary approach. I was able to ask Solis about the physical makeup of the book and he confirmed that he had specifically planned the book to be special in ts design. To read the book, is to experience it (as odd as that might sound).
If you're willing to learn about how we need to change how businesses market to consumers, this book is priceless. I've been sharing this book with coworkers, fellow writers and even have talked about this book with members of my own family over the dinner table. It's a book that aks to be discussed. In a modern economy that's not been strong, the path is clear on how we can adapt and learn new skills to help us not only be competitive in today's workforce, but also agents of change. Buy this book. Pick it up, experience it and then be prepared to talk about it because it's one of the most refreshing books I've read in a long time.
5 Tips for Better Networking
I attended Social Media Marketing World this week and learned some great tips on how to network better, engage readers and achieve success in your career. If I could sum up all that I've learned into one nice tidbit, I'd say that how the world sees you is critical to your achieving your goals. Often we tend to look into ourselves and focus on that, projecting out our hopes and dreams.
But here are five great tips on how to look outside ourselves and to network better:
1. Ask people: How Can I Help You?
Try to figure out how best to help people. Larry Benet is a master at networking. When networking with people, instead of focusing on what they can do for you, ask them how you can help them. Listen. Truly listen to what people share with you and if you can't help them today, you never know when they might be able to help you in the future. By focusing on listening and being receptive, you'll make a bigger impact on that person and set a strong foundation to your relationship.
2. Relationships are Key.
When networking, be sure to show people how you can be valuable to them. Give to people, share with people and build up your connection currency. Often people go up to people they don't know and drop a huge ask on them: Can you review my book? Can you help me get published? Instead, share an article with fellow writers, put one writer in touch with a cover artist that they were looking for and look for opportunities to help connect and help people. Sounds simple, and it is, but in the long run it'll make a difference because you will have earned people's trust and they'll want to help you in return.
3. Know the Right Questions to Ask
If you only have a few seconds with someone, focus on an emotional connection with someone. Larry Benet gave some great tips and had the entire session stand up and practice. Have these simple questions in your back pocket to help you in networking. All you have to do is to ask these questions, listen and then return in kind:
These questions are easy to remember and a great way to break the ice with someone you haven't met before. Find any commonality between you and the other person and listen, truly listen, to her answers.
4. Follow Up Afterward
Once you've made a connection with someone, reach out to her and send her a note or a tweet to stay in touch. This is a great opportunity to share an article and to show that you were listening during your time together. What's important here is that you focus on remembering what you learned from that person and reach back out to help them. That's critical because networking isn't simply about clicking a "follow" button or adding someone to your LinkedIn account, but to make a real difference in that person's life by remembering their answer to the question: How can I help you?
5. Tie It All Together
Larry Benet gave some great examples in his talk. He mentioned that he had been involved in the taping of "We Are the World 2" and later had an opportunity to meet President Clinton. When he did so, he asked the former president if he would like to play saxophone on the recording and in mere seconds he had received President Clinton's personal contact information. He was able to leverage the networking experience he had in being involved with the taping of the song with a few seconds he had with President Clinton.
Now our daily networking might never have us in such circles of power, but we could have daily opportunities to help people in ways we might not have thought of and that's a key point. Networking isn't about collecting people's business cards, but in getting to know people, listening and trying to help them. In return, you'll be able to share your story and what you needing help with and be helped in the future.
Networking can be intimidating for those introverted like myself, but practice, practice and more practice will make you better at it. And fear not: With today's social media platforms, it's even easier than ever to help people. Twitter, Google+ and LinkedIn are fantastic tools to allow us to not only network but really help people. So gives these few tips a try and you'll see how easy it is to really make a difference and bring true value to people.